Managed Services

Often computers are installed and then never reviewed unless there are problems. This can cause unexpected outages, viruses, loss of data, and hardware failures. With a preventative maintenance plan, we are able to reduce failures. A small agent runs on your computer that reports back vulnerabilities, software that should be patched, virus updates, backup status, and hardware performance. We are able to use this information to keep systems running optimally. Through this solution, we are able to provide a complete asset inventory of your computers and servers. This information can be helpful if you are looking at replacing computers over time or finding out exactly what equipment you have. We are able to reduce the response time on technical calls by remote access tools. If you encounter a problem or need assistance, we can remote in with your approval and shadow your session.


Types of Managed Services:

Hardware as a Service (HaaS): A type of hardware service that is similar to leasing or licensing. This service typically involves a contract for the maintenance and administration of hardware systems, by using hardware that belongs to a managed service provider.  The hardware is installed at a client’s site and a service level agreement determines what the client and provider are each responsible for. This type of service may be done remotely or on site.

Software as a service (SaaS): A software distribution service: This is where a third-party provider hosts applications and makes them available to customers over the Internet.Software as a Service removes the need for organizations to install and run applications on their own computers or data center.  SaaS also eliminates the expense of hardware acquisition, provisioning maintenance, software licensing, installation, and support. In addition (SaaS) provides applications for fundamental business technologies, such as email, sales management, customer relationship management (CRM), financial management, HR management, billing, and collaboration.

Network as a service (NaaS): This service provides all the services required for network transport connectivity. (NaaS) involves the optimization of resource allocations by considering network and computing resources as a unified whole.   NAAS services can include Virtual Private Network (VPN) or Bandwidth on demand (BoD).  A VPN extends a private network and the resources contained in the network across networks like the public internet. (NaaS) enables a host computer to send and receive data across shared or public networks as if it were a private network with the same functionality and policies of the private network.  The BoD  is a technique by which network capacity is based on requirements between different nodes or users. Under this model link rates can be dynamically adapted to the traffic demands of the nodes connected to the link


Phone: (630) 796-0640


2272 95th St., Suite 200.  Naperville, IL 60564